In this episode, Sam G. joins Jason & Travis to talk about her role as the Director of Customer Service in our Flatbed Division. Sam shares her journey in trucking, starting as an assistant in our Dry Van Division, to becoming a Market Owner to Director of Flatbed CS. Sam talks about how she works with our operational leaders and pricing leaders to balance the needs of our customers. Sam also goes into detail about how we work with customers and drivers to improve our service and meet our customers' needs.